Before depositing, find out when documents are required, which ones are accepted and how long review takes.
During verification, an operator checks the account details and the person who owns it. It may ask for proof of identity, age, address or payment method. The list and process depend on the casino; there is no universal set of documents.
What to check before depositing
Find out when verification starts, which documents qualify, where to upload them and how long review takes. Check in advance: if your country is unsupported or you lack a required document, a larger bonus will not solve the problem.
Identity, payment ownership and source of funds
These are different checks. A “verified account” label may refer to identity without confirming a newly added payment method. Ask what the request is intended to establish; that makes it easier to understand which document is needed and why the previous one was insufficient.
| Purpose | What to ask the operator |
|---|---|
| Identity and age | Which details remain unverified and which documents are accepted |
| Ownership of payment details | How to demonstrate that the card or account belongs to the account holder |
| Source of funds | Which period is relevant and which specific transaction requires an explanation |
Under Britain’s UKGC system, age and identity are checked before gambling, but additional financial checks can still be necessary. “I was verified, so they can never ask again” is therefore incorrect. The opposite claim, that anything can be demanded at withdrawal, does not follow from the rules either. For another operator, establish its licence and applicable requirements. Source
If a request is unclear: “Please specify which details remain unverified, the purpose of the check and acceptable documents. Can I provide a document containing only the necessary information? Please link to your secure upload form.” Do not send an entire document bundle to an unverified messaging contact.
If account details do not match
Before submitting, compare your name, date of birth and other requested details with the document. If the account contains a typo, ask support how to correct it. Do not alter the document photo or create a second account to fix the issue.
A difference may come from the transliteration of a name. Ask which spelling the operator accepts and save the instructions with the support reference. This can prevent repeated submissions of the same files without addressing the cause.
Bonus eligibility is checked separately. Passing identity checks does not entitle you to claim a new-customer offer again. Its rules may restrict claims per person, household or on other grounds.
Preparing a copy
Use a valid document from the operator’s accepted list. Photograph it in good light without glare or blurred areas. If all page edges must be visible, keep them in the frame. Do not retouch, filter or draw over the image.
For payment documents, first ask which fields must be visible and which may be covered. Never send passwords, confirmation codes, PINs or the full card security code. Clarify conflicting instructions through official support.
One operator may require an additional photo of you holding a document while another does not. A request described in a review applies only to that project and region.
Where to send files
Use the secure form in your account or a method listed in the official instructions. If a link to a verification service arrives through a messenger, find the corresponding request in your account and check it. A sender’s name alone does not establish that they represent the operator.
Do not send document copies or payment details to Bonusmulti. To explain a problem, provide the project name, country, dates, status and the substance of support’s reply. Keep personal data for a private request to the operator.
If you are waiting for a reply
Check when the files were submitted, whether receipt was confirmed and which stage remains unfinished. An upload status does not mean verification is complete. A further request may concern photo quality or a different document.
Include specific details: ‘The document was sent on 8 October at 12:10. Please confirm receipt. What else is needed to complete verification, and when does the review period start?’ This makes the answer you need clear to support.
An additional deposit will not fix a missing document or mismatched details. Ask whether verification affects the withdrawal timeframe and when that timeframe will begin.
What to keep for a complaint
- Your account or request number for contacting support.
- The submission date and document names, without publishing their contents.
- The exact reason for rejection or an additional request.
- The verification terms and published review timeframe.
- The support reference and the operator’s latest substantive reply.
If the issue remains unresolved, read the published complaints process. External review depends on the licence and country. To find the appropriate body, verify the licence and its terms rather than relying on a badge in the footer.
Key points
Operator requirements
Check accepted countries, account details and the list of accepted documents.
How to send files
Open the request in the official account area. Do not publish personal documents in reviews or send them to our editors.
Verification history
Keep submission and receipt dates, the reason for any repeat request and the support reference number.
Questions on this topic
Is a passport alone enough?
That depends on the operator’s request. Documents proving other details may be needed; check the requirements beforehand.
Should I send documents to Bonusmulti?
No. The operator carries out verification. Our editors need only a description of the problem without personal documents.
What should I do after rejection?
Ask for the exact reason, such as an expired document, unreadable details, cropped edges or a name mismatch. Submit corrected files through the specified secure method. Do not use someone else’s documents or share passwords or banking codes.
Sources and method
Worked examples are illustrative. These references support the identified definitions and facts; check specific offers against their own terms.
- Gambling Commission: identity verification
British guidance on information and documents before depositing; each casino’s rules determine its specific requirements.
- Gambling Commission: identity verification responses
The absence of a single universal document list and the different identity verification methods under British regulation.
- Gambling Commission: Age, ID and financial verification
British age and identity verification requirements and additional financial checks. Checked on 21 October 2026. These rules do not automatically apply to other licences.
Check the casino’s requirements
Read the review’s information for your country, account requirements and payment terms.
